92star Privacy Policy – How We Protect Your Data

1. Introduction

This Privacy Policy ("Policy") describes how 92star ("92star," "we," "us," "our") collects, uses, stores, and protects personal information relating to individuals ("you," "your," "Player") who register for or use the services available at 92star.ws ("the Platform").

By registering an account on 92star, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you should not create an account or use the Platform.

This Policy applies to all services offered on 92star including sports betting, crash games, the Aviator Game, Teen Patti, jackpot slots, virtual sports, and all associated promotional and support services. It should be read alongside the Terms and Conditions, which incorporate this Policy by reference.

We are committed to handling your personal information responsibly, transparently, and in accordance with applicable data protection principles. Pakistani players trust 92star with their real-money accounts and we take that responsibility seriously.

2. Personal Data We Collect

92star collects personal data that is necessary to provide the platform services, maintain account security, comply with legal and regulatory requirements, and improve the player experience. The categories of data we collect include:

We only collect data that is relevant and necessary for the purposes described. We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health data, except where this information is voluntarily provided by a player in the context of a responsible gaming request (for example, disclosing a gambling disorder when seeking self-exclusion).

3. How We Collect Your Data

92star collects personal data through the following channels:

• Direct interactions: Data you provide when registering an account, completing identity verification, contacting our support team, or claiming a promotion.
• Automated technologies: When you access and use the Platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies. See Section 10 for full cookie details.
• Third-party payment providers: When you make a deposit or withdrawal, our payment partners (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and card processors) share transaction confirmation data with us. We receive only what is needed to confirm the transaction — we do not receive full payment credentials.
• Identity verification partners: Where we use third-party KYC or age verification services to process identity documents, those services share the verification result and relevant extracted data with us.
• Fraud detection services: Third-party fraud and security partners may provide data about device fingerprints, IP reputation, and transaction risk scores to help us detect and prevent fraudulent activity.

4. How We Use Your Personal Data

92star uses your personal data for the following purposes:

• Account creation and management: To register your account, verify your identity and age, and maintain your player profile.
• Providing platform services: To process bets, settle winnings, manage your balance, and give you access to all games and features on 92star.
• Processing payments: To handle deposits and withdrawals in PKR via your chosen payment method, and to maintain accurate financial records of all transactions on your account.
• Bonus and promotions management: To track bonus eligibility, apply promotional credits, and monitor wagering progress in compliance with the Promotions terms.
• Customer support: To respond to your queries, resolve complaints, and provide assistance through live chat and email.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other security threats to the platform and to other players.
• Legal and regulatory compliance: To comply with anti-money laundering (AML), Know Your Customer (KYC), responsible gaming, and other regulatory requirements applicable to our operations.
• Responsible gaming monitoring: To identify patterns of play that may indicate problem gambling, and to apply responsible gaming tools where appropriate.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the performance and features of the 92star platform.
• Marketing communications: To send you promotional offers, bonus notifications, and updates about 92star — but only where you have not opted out of marketing communications.

5. Legal Basis for Processing

92star processes your personal data on the following legal bases:

• Contract performance: Processing that is necessary to fulfil our obligations to you as a registered player — including account management, payment processing, bet settlement, and customer support.
• Legal obligation: Processing required to comply with applicable law — including KYC identity verification, AML transaction monitoring, age verification, responsible gaming obligations, and record-keeping requirements.
• Legitimate interests: Processing carried out for purposes that are in our legitimate interests and do not override your privacy rights — including fraud prevention, platform security, and analysis of usage data to improve the platform.
• Consent: Processing for which we rely on your explicit consent — primarily marketing communications. You can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Sharing Your Personal Data

92star does not sell your personal data. We share it only in the following limited circumstances:

• Payment processors: We share the data necessary to process your transactions with our payment partners — Easypaisa, JazzCash, NayaPay, SadaPay, banking partners for IBFT, and Visa/Mastercard processing networks. Each of these partners operates under their own privacy and data security standards.
• Identity verification and KYC providers: Where we use third-party services to verify identity documents, we share the document data required for that verification. Verification partners are contractually bound to process data only for the purpose of verification.
• Game providers: Game session data (including stake amounts and outcomes) is shared with the licensed third-party game providers who operate the games on the 92star platform, for the purpose of game operation and dispute resolution.
• Fraud and security service providers: We share technical data with third-party fraud detection and security services to help us identify and respond to fraudulent activity.
• Regulatory and law enforcement authorities: Where we are required by law or a valid regulatory request to disclose player data — for example, in the context of an AML investigation — we will comply with that obligation. We will notify affected players where we are legally permitted to do so.
• Professional advisors: Lawyers, auditors, and compliance consultants who are engaged by 92star and who are bound by professional confidentiality obligations.

In all cases of data sharing, we apply data minimisation principles — sharing only what is necessary for the specific purpose and not more.

7. Payment Data and Financial Security

Because 92star processes real-money transactions in PKR, the security of payment data is a priority. Here is specifically how we handle it:

• 92star does not store full card numbers, CVV codes, or mobile wallet PINs on our servers at any point.
• All payment transactions are processed through the secure interfaces of certified payment gateway partners. When you enter payment details, that information goes directly to the payment gateway — not to 92star's own servers.
• We store a tokenised or reference identifier for your registered payment method so that you can initiate future transactions without re-entering your full details. The token cannot be used by anyone other than through the platform it was generated for.
• All financial transaction records — deposit amounts, withdrawal requests, transaction timestamps, and reference numbers — are stored securely and retained in accordance with our data retention policy and applicable financial record-keeping requirements.
• Transaction data may be reviewed by our compliance team for AML monitoring purposes. Large or unusual transactions may trigger a manual review and a request for additional documentation before a withdrawal is processed.

If you believe there has been an unauthorised transaction on your 92star account, contact our support team immediately via live chat. We will investigate and, where appropriate, freeze account activity pending resolution.

8. Data Retention

92star retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by law. Our general retention guidelines are as follows:

• Active account data: Retained for the duration of your registration with 92star. If you close your account, your personal data transitions to the post-closure retention schedule below.
• Financial transaction records: Retained for a minimum of 5 years from the date of the transaction, as required by standard financial record-keeping and AML regulations.
• Identity verification documents: Retained for a minimum of 5 years from the date of verification, or longer if required by applicable regulation or if the data is relevant to an ongoing investigation or dispute.
• Customer support records: Retained for 2 years from the date of the last interaction, unless related to a dispute or compliance matter requiring longer retention.
• Marketing preference records: Retained for the duration of your account plus 1 year, to maintain an accurate record of your communication preferences.
• Technical and usage data: Retained in anonymised aggregate form for platform analysis. Identifiable technical data is retained for up to 12 months.

When data reaches the end of its retention period, it is securely deleted using industry-standard data destruction methods, or permanently anonymised so that it can no longer be associated with an individual.

9. How We Protect Your Data

92star employs a layered approach to data security. The specific measures we have in place include:

• Encryption in transit: All data transmissions between your device and 92star are protected by 256-bit SSL/TLS encryption.
• Encryption at rest: Sensitive personal data stored on 92star servers — including identity data, financial records, and verification documents — is encrypted at rest using AES-256 encryption.
• Password security: Account passwords are hashed using a strong, one-way cryptographic hashing algorithm. 92star staff cannot retrieve your password — only you know it.
• Access controls: Access to personal data within 92star is restricted to staff members who have a legitimate need to access it for their role. Access is logged and audited regularly.
• Two-factor authentication (2FA): Optional 2FA is available to all players to add an extra layer of security to their account login.
• Continuous monitoring: Our security team monitors platform activity around the clock for signs of unauthorised access, data breaches, or unusual account behaviour.
• Security assessments: We conduct regular security assessments and penetration tests to identify and address vulnerabilities before they can be exploited.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 92star will notify affected players without undue delay and take all necessary steps to contain and remediate the breach.

10. Cookies and Tracking Technologies

92star uses cookies and similar technologies to operate the platform, remember your preferences, analyse usage patterns, and deliver relevant content. Here is a breakdown of the types of cookies we use:

• Strictly necessary cookies: These are essential for the Platform to function. They enable you to log in, maintain your session, and access secure areas of the platform. You cannot opt out of these cookies while using 92star.
• Functional cookies: These remember your preferences — such as language settings, preferred payment method display, and notification preferences — to provide a more personalised experience.
• Analytics cookies: These help us understand how players use the Platform — which pages are most visited, how long sessions last, and where technical issues are occurring. Data collected is aggregated and anonymised. We use this information to improve the platform.
• Marketing cookies: These are used to show you relevant promotions and offers within the Platform based on your activity. We do not use marketing cookies to track you across third-party websites.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in to the Platform. Disabling other cookie types may affect the functionality and personalisation of your 92star experience.

We do not use third-party advertising networks that place cookies to track your behaviour across other websites.

11. Your Data Rights

You have the following rights in relation to your personal data held by 92star. To exercise any of these rights, contact us at support@92star.ws. We will respond within 14 days.

12. Minors and Children's Privacy

The 92star platform is strictly intended for adults aged 18 and over. We do not knowingly collect or process personal data relating to individuals under the age of 18. If we discover or are informed that a registered account belongs to a person under 18, we will close the account immediately, forfeit any remaining balance in accordance with our Terms and Conditions, and delete the personal data associated with that account, subject to any legal retention requirements.

We use age verification checks during the registration process and reserve the right to request documentary proof of age at any point during an account's lifetime. If you are a parent or guardian and believe that a minor in your care has registered an account on 92star, please contact us immediately at support@92star.ws.

If you are concerned about a young person's use of gambling platforms generally, please visit our Responsible Gaming page for guidance and resources.

13. Changes to This Privacy Policy

92star may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform functionality. When we make material changes, we will notify registered players via email or an in-platform notification prior to the changes taking effect.

The "Last Updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how we handle your data.

If you continue to use the 92star platform after a Privacy Policy update, you are deemed to have accepted the revised Policy. If you do not accept the revised Policy, you should stop using the Platform and contact us to close your account.

14. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how 92star handles your personal data, please contact us:

• Email: support@92star.ws — mark your email with the subject "Privacy Query" for fastest routing.
• Live Chat: Available 24/7 inside your 92star account. Average response time under 3 minutes during peak hours.

We aim to acknowledge all privacy-related requests within 24 hours and to respond substantively within 14 days. If your concern relates to a potential data breach or security incident, please mark your contact as urgent and we will prioritise it accordingly.

For formal complaints that cannot be resolved directly with our team, you may contact the relevant data protection or regulatory authority in the jurisdiction in which 92star holds its gaming licence.